Questions
Answers about the sauce, the Hot waiver, Town Wars and buying Kiwi Flame.
The sauce
What allergens are in Kiwi Flame?
Every heat contains barley, fish and sulphites. The full ingredient list is printed on the back label of every bottle.
Is it vegetarian or vegan?
No. Kiwi Flame contains fish.
Is it gluten-free?
No. It contains barley.
How hot is each heat?
Mild is warm rather than hot. Medium has a heat you'll notice. Hot is the hottest of the three, but it's a sauce for eating, not a chilli challenge. Not sure? The Heat Finder takes about twenty seconds.
The Hot waiver
Do I have to sign the waiver to buy Hot?
No. The waiver is a bit of fun, and signing it is up to you. The sauce tastes the same either way.
Is the waiver legally binding?
No. It's a novelty certificate for entertainment only. It isn't a legal liability waiver and it doesn't affect your rights under New Zealand consumer law, including the Consumer Guarantees Act.
How does the QR code on a Hot bottle work?
Coded bottles of Hot have a unique QR code hidden under the gold seal. Once the bottle's yours, peel the seal back and scan the code with your phone camera. It opens the waiver in your browser, with no app or account needed. Each bottle can be signed once.
My code won't scan, or the label's damaged.
There's a printed code under the seal as well. Type it in at kiwiflame.nz/redeem. If that doesn't work either, get in touch with a photo of the label and we'll sort it out.
My code says it's already been used.
Each bottle counts once, so a code that's been signed can't be signed again. If you think something's wrong, contact us and we'll look into it.
Town Wars
How does Town Wars work?
Each signed, coded Hot bottle adds one point to the town its owner picks. Page visits, quiz results and unsigned codes don't count. The full rules are on the Town Wars rules page.
Buying
Where can I buy Kiwi Flame?
See Find Kiwi Flame for current stockists. We're adding more as we go.
Do you deliver?
Not yet. We're setting up online orders. Until then, find a stockist or join the waitlist and we'll let you know.
Your information
What do you do with my information?
We only collect what we need: your email if you join the waitlist, your details if you send an enquiry, and for the Hot waiver, your town, the date and an optional display name. A drawn signature stays on your device; we don't store it. See the privacy policy.
Still stuck? Send us a message.