Returns and refunds

If something's wrong with your order, tell us and we'll put it right.

Your rights under the Consumer Guarantees Act

You're entitled to a repair, replacement or refund if a product is faulty, not as described, or not of acceptable quality. Nothing on this page changes those rights.

Broken, faulty or wrong items

Get in touch through the contact form with your order number (we may ask for a photo). We'll replace the item or refund you, including the delivery cost for that item. You won't need to send broken glass back.

Change of mind

Because Kiwi Flame is a food product, we can't take back opened bottles or bottles that have left our care when nothing is wrong with them. This doesn't affect your rights if a product is faulty or not as described.

How refunds are paid

Refunds go back to the card or payment method you used, through Stripe. They usually appear within 5 to 10 working days, depending on your bank.